Welcome to our FAQ page! All of the information found on this page will help you in the event that you are left scratching your head in the middle of the night. Our Customer Service Department is not available 24/7, but everything that you will need to know is likely listed right here!
HOW DO YOUR T-SHIRTS FIT? DO YOU HAVE A SIZE CHART?
This question gets asked a lot, but doesn't really have a concrete answer. No one person is identical. People are shaped differently, and personal preference varies from one fan to the next.
What we CAN tell you is that we haven't reinvented the t-shirt wheel. We offer a wide variety of sizes for both Men and Women. Our tops are top of the line 50% Polyester, 50% Cotton or sometimes 60% Cotton and 40% Polyester both making for a fantastic feel and comfort. Our sizing does not stray from traditional spec's.
WHAT ARE YOUR SHIPPING RATES?
Each order that we receive here at Intrepid is unique in its own way. This is also the case with each individual shipment. Intrepid is very proud to offer multiple shipping services through FedEx, as well as the USPS. Depending upon the size of your order and how heavy your package is, our fulfilment system will determine the rate based upon your geographical location.
WHAT ARE YOUR INTERNATIONAL SHIPPING RATES? WHAT ABOUT DUTIES?
Intrepid is proud to offer International Shipping options! Every shipment is unique, and each rate will vary depending upon the packages final destination. We have included a shipping rate calculator that can be found in your online shopping cart. To display this feature, simply add product to your cart and the calculator will appear at the bottom of the screen.
All duties associated with an International shipment are the responsibility of the purchaser/recipient.
WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?
If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm MST, the order may be shipped the same day, if not it will be shipped on Monday (Intrepid offices are closed Saturday and Sunday). We love to treat our employees right and give them as much time off as possible. You will receive an email confirmation once your order has been shipped. Depending upon the service type that you selected, your package will arrive accordingly. Please refer to your shipment confirmation email, as it will contain you FedEx or USPS tracking number. The email will contain a link that will allow you to track your package as it is in transit.
*PLEASE NOTE* Intrepid offices are closed on Saturday and Sunday and sometimes half day Fridays for our employees, but never fear the CEO or brand manager will be working full days. Intrepid only processes and ships packages during normal business hours. This is very important to remember if you request an Express shipping option after normal business hours or during the weekend, as it may not arrive to your address in the amount of time that it would typically take. Orders placed after 3:00pm may not reach our loading dock in time for regularly scheduled carrier pick-up, and will be shipped the following business day (no packages are shipped during the weekend). Express service shipments must be received by 3pm (Monday through Friday) or they will also be shipped the following business day.
WHAT IS THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?
Once you have placed an order, you can check its status at any time. Simply find the "track my order" tab at the bottom, in the footer. By simply entering your order number and email address, you will be able to access all of the information regarding your recent order on this page. Tracking your orders progress is very easy too! If your order has already been processed and shipped, a tracking number will display in the results when looking up your order on the "track my order" page. You can also refer to the shipment confirmation email that was sent to you after your initial order was placed.
How do I know that my order has been shipped?
When your order has been shipped, we will send you an automated email confirmation with your tracking number and a link to where you can follow its transit. You can also access the "track my order" page by clicking the tab at the bottom of our website. Once you enter your order number and email address into the required fields on this page, the results below will display the status of your order.
How do I change or cancel an order?
To cancel an online order that you recently placed, please contact our Customer Service Department as soon as possible. We will make every effort to accommodate your request; however, keep in mind that our system is designed to fulfil orders as quickly as possible, as most orders are processed and shipped within hours of them being received, we cannot cancel or change an order once it has entered the shipping process.
In the event that your order has not been moved to our shipping department, and we are able to cancel your order before it is shipped, please allow 48 hrs before we can process a refund to your credit card.
What's the difference between "Order Date" and "Ship Date"?
On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 5pm PST, your package will not ship until after the weekend (Intrepid offices are closed Saturday and Sunday). When you place an order, you will see an "Estimated delivery time" associated with the service type that is being offered to you in the online checkout. If you request an Express service shipment (2 business day shipping), you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take order cut-off times (3pm), weekends, and holidays into account when considering the shipping date, and what service you select during the online checkout process.
What is your exchange/return policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for exchange or refund. Intrepid will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction.
All exchanges or returns must be unwashed, unworn, unused, and in their original condition with receipt and tags attached.
Merchandise received after 30 days will only be accepted at our discretion for an online store credit only.
Intrepid will only refund shipping charges if we discover that Intrepid was responsible for sending the wrong item or the item sent was defective.
If you are making an exchange because you would like a different size, style or color, your will be charged a $5 flat rate for the return shipment on the credit card that was used during the time of purchase. If you would like to use a separate card for payment, please make this known when contacting our Customer Service Department.
The exchange/return value is determined by the last retail price of the item.
PLEASE NOTE: We do not accept returns on products that were not purchased via this website.
Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.
Where do I ship my exchange/return?
Exchanges and returns must be mailed to the address on your packing slip. Should you have any questions concerning the exchange/return shipment, please do not hesitate to CONTACT US. Our return address is as follows;
How should I ship my exchange/return?
(1) Include receipt in return package.
(2) Securely package up your unused/unwashed garments (including all tags), and a copy of your original order with any additional notes.
(3) Ship your package to the Intrepid Returns address, using the most reliable shipment method of your choice.*
*We suggest shipping your exchange/return with a carrier who will provide you with a tracking number for your shipment to ensure that your package does not get lost in transit. Packages MUST be returned prepaid. We do not accept COD. If your package arrives to Intrepid as COD we will request that it is returned to sender.
When will my credit card be refunded?
Once your package has been received by Intrepid, your exchange difference or refund will be processed within 7 business days, minus the $5 flat rate return shipping fee (Please refer to our Exchanges & Return Policy above). If there is a refund due, a credit will be issued in the original form of payment (NO EXCEPTIONS).
The credit adjustment may not reflect until the next monthly billing cycle for your credit card. You will be notified via email to the address listed on your order once this transaction has been initiated.
*PLEASE NOTE* Once your banking institution has received the transaction information from our offices, they may require additional days to process and post the update to your account. When processing your exchange/return we automatically credit you in the original form of payment (refund) or reauthorize a new payment for your exchange. All credit adjustments are processed instantly once the transaction is made by Intrepid. You must contact your financial institution to ensure that they have accepted, and cleared the transaction on their end.
If you have used a banking or debit card your financial institutions policies may result in a non-sufficient funds charge if you are executing an exchange/return.
Can you notify me when my size is back in stock?
We sure can! Every product on our website has a "notify me" feature. In the event that a particular size or product is temporarily out of stock, a NOTIFY ME WHEN AVAILABLE link will appear on that product's details page. The link will be displayed in two situations;
(1) If a particular size is unavailable for the item that you are interested in, a small NOTIFY ME WHEN AVAILABLE link will appear to the right of the size selection area of the page, and directly above the SIZE CHART link. If you do not see this "notify me" link on the page it means that all sizes for that item are readily available for you to order.
(2) If any one of our products are temporarily out of stock in every size, a red button will appear at the top of the product's details page with the following text; "TEMPORARILY OUT OF STOCK/ NOTIFY ME WHEN AVAILABLE". If you see this button, it means that the item you are attempting to order is currently unavailable. You will also notice the ADD TO CART button will disappear as well.
Click any one of these links/buttons to receive a ONE TIME ONLY email notification that will be generated once your size has been restocked. When you click the link, a window will appear and ask for your email address, along with the size that you are interested in. Once we replenish our inventory, an automated email will be sent to the address that was entered on the day you requested the notification.